Managed Service Provider Integrated Chat
It's a mouthful, that's why we call it mspIC
Integrating ConnectWise Manage and Slack, along with a host of other products, to improve your day-to-day operations.
Time Saving Tools
We've designed mspIC around the concept of saving you time and money.
From the ability to create tickets and time entries on the fly, to the /lunch command, we've designed mspIC from the ground up to cut unnecessarty time throughout the day caused by ConnectWise slowness or inefficiency.
Receive incoming tickets directly into Slack, both updates and new ones
Route those wherever you want with Advanced Channel Mappings
Go on /lunch and automatically submit the time entry
Submit time and notes via Quick Actions
Create your own /break commands
Create new tickets with /t new
Pull ticket info with /t ####
Wrap up your day with /wrap
SMS for the MSP
Modern communication should be more than Email
We've got a robust solution in place for SMS communications in mspIC. Using Twilio or Flowroute as your provider, you can send and receive SMS within mspIC and even have that linked to tickets.
Send and Receive SMS and MMS
New SMS can create tickets
Link existing SMS threads to tickets
Translate automatically (with Azure Translator subscription)
Receive Shared MFA codes to a channel in Slack