Integrate ConnectWise and Slack!


We created mspIC to integrate Slack with Connectwise Manage.  We offer an easy, managed solution that can be integrated with your accounts in minutes. With ease of use commands to quickly pull information, and incoming ticket workflows to send what you want where you want, you can save time and effort by completing many common tasks without ever switching programs.

Advanced features include:

  • Create new tickets entirely within Slack

  • Receive incoming tickets directly in Slack, directing them to the proper channels using Advanced Channel Mappings

  • Add notes and time entries to tickets

  • Send ticket updates directly to all assigned users via Slack DMs

  • New Inbound SMS auto-creates tickets*

  • Send/Receive SMS with any phone #

  • Send/Receive SMS (integrated right into the ticket)*

  • Send/Receive MMS*

  • Board, status, priority, and type changes

  • Resource scheduling and removal

  • Ticket, contact, and configuration lookups

  • Go on and off Lunch, with automatic time logging and Slack status updates

  • Alerts for missed appointments, high priority tickets, and more

  • Retrieve information on ConnectWise Automate systems**

  • Send Calendly links and integrate event acceptance/cancellations into ConnectWise tickets***

  • More!

* Requires Twilio account.

** Requiress ConnectWise Automate v12+

*** Requires Calendly account.



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©2018 by MSP Integrations, LLC. Not affiliated with Slack, or Connectwise in any way.  All trademarks, service marks and company names are the property of their respective owners.